Hi! I'm trying to figure out if I can create a custom notification that tells the Project Lead or Admin when there is an unassigned ticket/story. Has anyone accomplished this? Thank you!
Hi David,
I would create a filter with that JQL for that:
project = XXX and assignee is empty
Save this filter and create a subscription for that on the page
http://<your jira url>/secure/ManageFilters.jspa
If you create a group first with the admins and project lead, you could use that group as recipient for the subscription.
Hello Thomas,
I like the subscription idea, however I am not sure I get it to fit my specific need. I need to notify a group when a new unassigned task/issue is created one time. Any other thoughts? Thank you in advance,
Shaun
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@Shaun Smith - I think the shortest time interval for a subscription email is 15 minutes. So you get an email 15 minutes at the latest from creation.
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Thomas, Thank you for the quick reply! Is there a way to restrict the subscription to only send an email once (every 15 mins) IF a new issue is added to the filter? In other words, I don't want an email every 15 mins with the same content, only when new content (issue(s)) is added.
Thanks again,
Shaun
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yes, that's the default setting. If there's no issue, there's no email.
In this case, I would change the filter to
project = XXX and assignee is empty and created >= -15m
So you get only the issues created within the last 15 minutes.
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I created an automation that seems to work. Testing it but first impression is that it is ok! I didn't set project because i have preset scope for my project. Does this automation seem ok?
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