Custom Issue type can't be imported in JIRA 6.2.7

We created couple of custom issue type in JIRA 6.2.7, then import a CVS file which includes custom issue type, got error like:

Unexpected failure occurred. Importer will stop immediately. Data may be in an unstable state
	at com.atlassian.jira.plugins.importer.imports.importer.impl.customfields.CustomFieldsUtil.createOptionIfDoesNotExist(
But if we import default issue type within in JIRA, like Bug, New Feature, then it works well.

2 answers

0 votes
Pedro Souza Atlassian Team Jul 11, 2014

Make sure that you have these custom issue types for this project that you're trying to import the CSV file.

If you have, try to import with the default issue type, then perform a bulk edit, moving to the custom issue type.

See here:


Pedro Souza.

Thanks Pedro for your answer.

Those custom issue types are in the project which I tried to import. Also I know I can use bulk change to change issue type too which is walkaround. But I would like to find out why those custom issue type doesn't work, thanks!

0 votes
Shayne Covey Atlassian Team Sep 26, 2014

I recently ran into this issue and found we needed to correct the Issue Type associations for pre-existing Custom Fields the CSV was trying to populate. Here is the KB article with resolution steps:


Shayne Covey

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,146 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot