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Custom Fields Keep Disappearing

I'm working in Jira Cloud and have created a number of custom fields for a particular project. The fields that keep disappearing are in Create Issue screens. When I create an issue the custom fields don't show until I click the "configure fields" button in the top of the create issue screen and check the boxes next to the missing fields. I have to repeat this process every time I create an issue.

I checked the field configuration and none of the missing fields are set to hidden. 

Not a big deal to me, but users who aren't very familiar with Jira won't even realize that the fields are missing. 

1 answer

0 votes
Jack Brickey Community Leader Oct 30, 2019

Hmmm, if you have the field configured in the Create Screen for the project/issuetype then it should remain. Check the screens for the project (project settings > screens) and be sure to review each issuetype/screen to ensure it is indeed listed.

They're all listed in the screens where they SHOULD appear. And when I click the "configure fields" button, only the fields that are included in the screen are available to check, but i have to manually check each field each time I open an issue. 

(See screen shots for clarification.)

When I select the List Pull issue type and click Configure Fields, only the custom fields listed in the List Pull Create Issue Screen appear in the list of fields that I can check. I just want them to appear automatically.

Screen Shot 2019-10-30 at 1.17.26 PM.pngScreen Shot 2019-10-30 at 1.17.35 PM.png


@Anna Cooper were you able to resolve this?

@Aman @Anna Cooper @Jack Brickey I'm also experiencing this same issue.  At first I thought it might be due to the fact that some of custom fields I had created were being used on multiple issue types, but I don't think that's the case since it's also happening to some fields that are unique to the primary issue type. 

Has anybody found what would be a potential cause of this?

From what I can recall, it retains only the last selection for the last issuetype for a particular user. It is definitely confusing at times.

Same issue over here.  Anyone find a solve for setting the custom fields that appear on the create issue screen?  Hoping to find a way to set the fields that appear on that screen ideally at the project level. 

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