Hi,
Please i'll like to pick the communities brain.
I created a mandatory custom field (Yes/No values) for tickets (Stories, Tasks, Subtasks) with GDPR Implication for a team.
The team reviews this tickets Quarterly and miss out on some of it.
The ask now is "if the Yes value is picked and ticket is created, can a notification be sent to an email address so the ticket can be reviewed asap"
I hope this makes sense.
Would love to hear your thoughts.
Regards
Remi
Hello @remi_omoyele
Yes, of course! There's action in automation called - Send email. While choosing it you send notification to specific user, or to assignee and etc.
Hi Remi,
Yes, you can set up an automation rule in Jira to send an email when a ticket is created with the custom field set to "Yes". Here's how you can do it:
This will automatically send an email to the specified address whenever a ticket meets the condition.
For more advanced user management features, you might consider My User Manager for Jira.
Hope this helps!
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