Custom Field

remi November 7, 2024

Hi,

Please i'll like to pick the communities brain.

I created a mandatory custom field (Yes/No values) for tickets (Stories, Tasks, Subtasks) with GDPR Implication for a team.

The team reviews this tickets Quarterly and miss out on some of it.

The ask now is "if the Yes value is picked and ticket is created, can a notification be sent to an email address so the ticket can be reviewed asap"

I hope this makes sense.

Would love to hear your thoughts.

Regards

Remi

3 answers

2 accepted

2 votes
Answer accepted
Ugnius Aušra
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November 7, 2024

Hello @remi_omoyele 

Yes, of course! There's action in automation called - Send email. While choosing it you send notification to specific user, or to assignee and etc. 

0 votes
Answer accepted
Saif Ayashi
Contributor
November 7, 2024

Hi Remi,

Yes, you can set up an automation rule in Jira to send an email when a ticket is created with the custom field set to "Yes". Here's how you can do it:

  1. Navigate to Project Settings and select Automation.
  2. Create a New Rule:
    • Trigger: Choose "Issue Created".
    • Condition: Add an "Issue Fields Condition" where your custom field equals "Yes".
    • Action: Select "Send Email" and configure the recipient and message content.

This will automatically send an email to the specified address whenever a ticket meets the condition.

For more advanced user management features, you might consider My User Manager for Jira.

Hope this helps!

1 vote
remi November 7, 2024

thank you very much @Saif Ayashi @Ugnius Aušra this is splendid

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