Custom Field Email Notification

How can Jira be configured to trigger and automatic email when a specific value is entered in a field?

3 answers

1 accepted

this can be done with scripted post-function f.e.. If you have installed ScriptRunner Plugin you can choose some more postfunctions and script your own. And this way you can get your problem resolved. There is a conditional postfunction as well ;)
Hope this was helpful.

Simon :)

Thank you Simon for your quick response!! I've never used ScriptRunner so I'll give this a shot and let you know how is goes. - Best, Bob

As Simon says, Scriptrunner is the solution - take a look at Script Listeners (Issue Created and Issue Updated)

Condition - a Script, something like:

cfValues["Category"]?.value.contains("Crisis") && changeItems.any {



This triggers when the Category field has changed into "Crisis"

And thank you as well Normann!! Also thanks for the sample script. Unfortunately I don't have much expertise in this area.

Does Script Listner come with Script Runner?

Where exactly does one place this script?



Do either of you know of or can recommend a scripting soluition for Jira cloud? Looks like Script Runner is only available for Jira Server.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,923 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot