Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Custom Approver [User Picker] Field Not Visible in Require Approval From Menu

Hi All,


I need to add Approval in my Workflow, requiring Approval from a Custom User Picker Field Approver 1, but That Field is not visible in Workflow's Require Approval Menu. Although, I can add Custom User Picker Field Approver 1  as Approver in Jira Service Management Data Center version, but not in Cloud.

Please see below Screenshot for better understanding.


Data Center:

data center approvers.PNG


Cloud:  Approver 1 Field not Visible, although Added to Project Context and required Screenscloud approvers.PNG

2 answers

1 accepted

0 votes
Answer accepted

Issue solved.

Single/Multi User Picker Custom Field can be added to get Approvers from Dropdown, if Custom Field Context is set to Global instead of any Project.

Its because of Bug: JSDCLOUD-8268 


Jira Service Management Cloud only support multi-user pickers.

All the multi-user pickers should be showing in that list. Is Approver 1 perhaps a single-user picker?

Hi @Christopher Nortje ,

Yes Approver 1 was a single user Picker, but now I created another Custom Field User Picker (Multiple user), still not able to add it as Approver Field in the Workflow.

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you