Crucible error in JIRA logs

I am getting the following error in my JIRA logs and I am also concerned this may be causing a performance issue for JIRA.

issue reviews from 'https://crucible.starz.com/' for 'ITCOGNOS-579'
java.io.IOException: Error in remote call to 'crucible' (https://crucible.starz.com) [AbstractRestCommand{path='rest-service/search-v1/reviews', params={term=ITCOGNOS-579, maxReturn=50}, methodType=GET}] : Received status code 500 (Server Error)
at com.atlassian.jirafisheyeplugin.rest.FishEyeRestApiManagerImpl.callFisheye(FishEyeRestApiManagerImpl.java:198)
at com.atlassian.jirafisheyeplugin.rest.FishEyeRestApiManagerImpl.callFisheye(FishEyeRestApiManagerImpl.java:125)
at com.atlassian.jirafisheyeplugin.domain.crucible.ReviewManagerImpl.searchForReviews(ReviewManagerImpl.java:276)
at com.atlassian.jirafisheyeplugin.domain.crucible.ReviewManagerImpl.getReviewsFromCrucibleInstances(ReviewManagerImpl.java:258)
at com.atlassian.jirafisheyeplugin.domain.crucible.ReviewManagerImpl.getReviewsForIssue(ReviewManagerImpl.java:75)
at com.atlassian.jirafisheyeplugin.domain.crucible.ReviewManagerImpl.getReviewsForIssue(ReviewManagerImpl.java:101)
at com.atlassian.jirafisheyeplugin.web.issuetabpanel.crucible.CrucibleIssueTabPanel.createActions(CrucibleIssueTabPanel.java:80)
at com.atlassian.jirafisheyeplugin.web.issuetabpanel.rest.AjaxTabPanelResource.generate(AjaxTabPanelResource.java:52) <+2> (DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606) <+19> (DispatchProviderHelper.java:234) (DispatchProviderHelper.java:100) (DefaultMethodInvocation.java:61) (ExpandInterceptor.java:38) (DefaultMethodInvocation.java:61) (DispatchProviderHelper.java:132) (DispatchProviderHelper.java:230) (ResourceJavaMethodDispatcher.java:75) (HttpMethodRule.java:288) (RightHandPathRule.java:147) (ResourceClassRule.java:108) (RightHandPathRule.java:147) (RootResourceClassesRule.java:84) (WebApplicationImpl.java:1469) (WebApplicationImpl.java:1400) (WebApplicationImpl.java:1349) (WebApplicationImpl.java:1339) (WebComponent.java:416) (ServletContainer.java:537)
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:178) <+1> (ServletContainer.java:795)
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:73) <+16> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (RestServletUtilsUpdaterFilter.java:26) (RestServletUtilsUpdaterFilter.java:40) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (ContextFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
at com.atlassian.mywork.client.filter.ServingRequestsFilter.doFilter(ServingRequestsFilter.java:37) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
at com.atlassian.plugins.cors.CorsFilter.doFilter(CorsFilter.java:65) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:60) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:92) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:56) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36) <+18> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AccessLogFilter.java:103) (AccessLogFilter.java:87) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (XsrfTokenAdditionRequestFilter.java:54) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:87) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+22> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (SecurityFilter.java:234) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (TrustedApplicationsFilter.java:100) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (BaseLoginFilter.java:169) (JiraLoginFilter.java:70) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66) (OAuthFilter.java:55) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:40) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+9> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractJohnsonFilter.java:71) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210)
at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)
at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)
at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92) <+10> (UrlRewriteFilter.java:394) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (GzipFilter.java:74) (GzipFilter.java:51) (JiraGzipFilter.java:55) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+41> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (JWDSendRedirectFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:87) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractCachingFilter.java:33) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractEncodingFilter.java:41) (AbstractHttpFilter.java:31) (PathMatchingEncodingFilter.java:45) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (JiraStartupChecklistFilter.java:78) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:87) (JiraFirstFilter.java:57) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (StandardWrapperValve.java:225) (StandardContextValve.java:123) (AuthenticatorBase.java:472) (StandardHostValve.java:168) (ErrorReportValve.java:98) (StandardEngineValve.java:118) (AccessLogValve.java:927) (CoyoteAdapter.java:407) (AbstractHttp11Processor.java:1001) (AbstractProtocol.java:585) (JIoEndpoint.java:312)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at java.lang.Thread.run(Thread.java:724)
Caused by: com.atlassian.sal.api.net.ResponseException: Received status code 500 (Server Error)
at com.atlassian.jirafisheyeplugin.rest.FishEyeRestApiManagerImpl$FishEyeResponseHandler.handle(FishEyeRestApiManagerImpl.java:362)
at com.atlassian.jirafisheyeplugin.rest.FishEyeRestApiManagerImpl$FishEyeResponseHandler.handle(FishEyeRestApiManagerImpl.java:335)
at com.atlassian.applinks.core.auth.trusted.TrustedApplinksResponseHandler.handleNormally(TrustedApplinksResponseHandler.java:46)
at com.atlassian.applinks.core.auth.trusted.TrustedApplinksResponseHandler.handle(TrustedApplinksResponseHandler.java:34)
at com.atlassian.applinks.core.auth.ApplicationLinkRequestAdaptor$1.handle(ApplicationLinkRequestAdaptor.java:87)
at com.atlassian.sal.core.net.HttpClientRequest.executeAndReturn(HttpClientRequest.java:336)
at com.atlassian.plugins.rest.module.jersey.JerseyRequest.executeAndReturn(JerseyRequest.java:161)
at com.atlassian.applinks.core.auth.ApplicationLinkRequestAdaptor.execute(ApplicationLinkRequestAdaptor.java:84)
at com.atlassian.applinks.core.auth.trusted.TrustedRequest.execute(TrustedRequest.java:39)
at com.atlassian.jirafisheyeplugin.rest.FishEyeRestApiManagerImpl.callFisheye(FishEyeRestApiManagerImpl.java:176)
... 182 more

I have 90+ JIRA projects but only have about 10 mapped to Subversion or Git repositories. The project in this error called COGNOS is not one of them. There is no "Project Link" configured for this JIRA project yet it is attempting to connect anyway. JIRA 6.1.5 and F/C 3.1.4.

The solutions at this link were not relevant https://confluence.atlassian.com/display/JIRAKB/Internal+Server+Error+when+Listing+Repositories+in+the+Source+Tab

Any idea on how to resolve this?

1 answer

This widget could not be displayed.

Have you checked your Fisheye logs ?

JIRA Ticket Source Tab Reports "Received status code 500"

https://confluence.atlassian.com/pages/viewpage.action?pageId=297671745

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

67 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you