Crucible error in JIRA logs

I am getting the following error in my JIRA logs and I am also concerned this may be causing a performance issue for JIRA.

issue reviews from 'https://crucible.starz.com/' for 'ITCOGNOS-579'
java.io.IOException: Error in remote call to 'crucible' (https://crucible.starz.com) [AbstractRestCommand{path='rest-service/search-v1/reviews', params={term=ITCOGNOS-579, maxReturn=50}, methodType=GET}] : Received status code 500 (Server Error)
at com.atlassian.jirafisheyeplugin.rest.FishEyeRestApiManagerImpl.callFisheye(FishEyeRestApiManagerImpl.java:198)
at com.atlassian.jirafisheyeplugin.rest.FishEyeRestApiManagerImpl.callFisheye(FishEyeRestApiManagerImpl.java:125)
at com.atlassian.jirafisheyeplugin.domain.crucible.ReviewManagerImpl.searchForReviews(ReviewManagerImpl.java:276)
at com.atlassian.jirafisheyeplugin.domain.crucible.ReviewManagerImpl.getReviewsFromCrucibleInstances(ReviewManagerImpl.java:258)
at com.atlassian.jirafisheyeplugin.domain.crucible.ReviewManagerImpl.getReviewsForIssue(ReviewManagerImpl.java:75)
at com.atlassian.jirafisheyeplugin.domain.crucible.ReviewManagerImpl.getReviewsForIssue(ReviewManagerImpl.java:101)
at com.atlassian.jirafisheyeplugin.web.issuetabpanel.crucible.CrucibleIssueTabPanel.createActions(CrucibleIssueTabPanel.java:80)
at com.atlassian.jirafisheyeplugin.web.issuetabpanel.rest.AjaxTabPanelResource.generate(AjaxTabPanelResource.java:52) <+2> (DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606) <+19> (DispatchProviderHelper.java:234) (DispatchProviderHelper.java:100) (DefaultMethodInvocation.java:61) (ExpandInterceptor.java:38) (DefaultMethodInvocation.java:61) (DispatchProviderHelper.java:132) (DispatchProviderHelper.java:230) (ResourceJavaMethodDispatcher.java:75) (HttpMethodRule.java:288) (RightHandPathRule.java:147) (ResourceClassRule.java:108) (RightHandPathRule.java:147) (RootResourceClassesRule.java:84) (WebApplicationImpl.java:1469) (WebApplicationImpl.java:1400) (WebApplicationImpl.java:1349) (WebApplicationImpl.java:1339) (WebComponent.java:416) (ServletContainer.java:537)
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:178) <+1> (ServletContainer.java:795)
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:73) <+16> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (RestServletUtilsUpdaterFilter.java:26) (RestServletUtilsUpdaterFilter.java:40) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (ContextFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
at com.atlassian.mywork.client.filter.ServingRequestsFilter.doFilter(ServingRequestsFilter.java:37) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
at com.atlassian.plugins.cors.CorsFilter.doFilter(CorsFilter.java:65) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:60) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:92) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:56) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36) <+18> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AccessLogFilter.java:103) (AccessLogFilter.java:87) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (XsrfTokenAdditionRequestFilter.java:54) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:87) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+22> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (SecurityFilter.java:234) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (TrustedApplicationsFilter.java:100) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (BaseLoginFilter.java:169) (JiraLoginFilter.java:70) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66) (OAuthFilter.java:55) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:40) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+9> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractJohnsonFilter.java:71) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210)
at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)
at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)
at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92) <+10> (UrlRewriteFilter.java:394) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (GzipFilter.java:74) (GzipFilter.java:51) (JiraGzipFilter.java:55) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+41> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (JWDSendRedirectFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:87) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractCachingFilter.java:33) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractEncodingFilter.java:41) (AbstractHttpFilter.java:31) (PathMatchingEncodingFilter.java:45) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (JiraStartupChecklistFilter.java:78) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:87) (JiraFirstFilter.java:57) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (StandardWrapperValve.java:225) (StandardContextValve.java:123) (AuthenticatorBase.java:472) (StandardHostValve.java:168) (ErrorReportValve.java:98) (StandardEngineValve.java:118) (AccessLogValve.java:927) (CoyoteAdapter.java:407) (AbstractHttp11Processor.java:1001) (AbstractProtocol.java:585) (JIoEndpoint.java:312)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at java.lang.Thread.run(Thread.java:724)
Caused by: com.atlassian.sal.api.net.ResponseException: Received status code 500 (Server Error)
at com.atlassian.jirafisheyeplugin.rest.FishEyeRestApiManagerImpl$FishEyeResponseHandler.handle(FishEyeRestApiManagerImpl.java:362)
at com.atlassian.jirafisheyeplugin.rest.FishEyeRestApiManagerImpl$FishEyeResponseHandler.handle(FishEyeRestApiManagerImpl.java:335)
at com.atlassian.applinks.core.auth.trusted.TrustedApplinksResponseHandler.handleNormally(TrustedApplinksResponseHandler.java:46)
at com.atlassian.applinks.core.auth.trusted.TrustedApplinksResponseHandler.handle(TrustedApplinksResponseHandler.java:34)
at com.atlassian.applinks.core.auth.ApplicationLinkRequestAdaptor$1.handle(ApplicationLinkRequestAdaptor.java:87)
at com.atlassian.sal.core.net.HttpClientRequest.executeAndReturn(HttpClientRequest.java:336)
at com.atlassian.plugins.rest.module.jersey.JerseyRequest.executeAndReturn(JerseyRequest.java:161)
at com.atlassian.applinks.core.auth.ApplicationLinkRequestAdaptor.execute(ApplicationLinkRequestAdaptor.java:84)
at com.atlassian.applinks.core.auth.trusted.TrustedRequest.execute(TrustedRequest.java:39)
at com.atlassian.jirafisheyeplugin.rest.FishEyeRestApiManagerImpl.callFisheye(FishEyeRestApiManagerImpl.java:176)
... 182 more

I have 90+ JIRA projects but only have about 10 mapped to Subversion or Git repositories. The project in this error called COGNOS is not one of them. There is no "Project Link" configured for this JIRA project yet it is attempting to connect anyway. JIRA 6.1.5 and F/C 3.1.4.

The solutions at this link were not relevant https://confluence.atlassian.com/display/JIRAKB/Internal+Server+Error+when+Listing+Repositories+in+the+Source+Tab

Any idea on how to resolve this?

1 answer

Have you checked your Fisheye logs ?

JIRA Ticket Source Tab Reports "Received status code 500"

https://confluence.atlassian.com/pages/viewpage.action?pageId=297671745

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