Crowd sync error with JIRA

We have JIRA 5.1.6 and we have a plan to upgrade it on soon however my crowd instance is unable to sync with JIRA and give below error. Could you please advise? I referred the doc which is not very helpful as I'v hard time in understanding the resolution steps.

https://confluence.atlassian.com/display/STASHKB/Synchronization+with+LDAP+Server+Fails+with+PartialResultException

 

2015-06-29 01:13:41,835 scheduler_Worker-1 INFO [atlassian.crowd.directory.DbCachingRemoteDirectory] failed synchronisation complete in [ 2621070ms ]
2015-06-29 01:13:41,835 scheduler_Worker-1 ERROR [atlassian.crowd.directory.DbCachingDirectoryPoller] Error occurred while refreshing the cache for directory [ 32772 ].
com.atlassian.crowd.model.group.Membership$MembershipIterationException: com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.PartialResultException: nested exception is javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: zs.local:389 [Root exception is java.net.SocketTimeoutException: connect timed out]]
at com.atlassian.crowd.directory.DirectoryMembershipsIterable$1.apply(DirectoryMembershipsIterable.java:62)
at com.atlassian.crowd.directory.DirectoryMembershipsIterable$1.apply(DirectoryMembershipsIterable.java:52)
at com.google.common.collect.Iterators$8.next(Iterators.java:697)

1 answer

0 votes

Root exception is java.net.SocketTimeoutException: 

Means JIRA can't reach your Crowd server over the network.  There's not a lot of documentation we can give you - you need to fix your network setup or settings.

Thanks Nic. Is there something in particular I should check with Network team to dig down this issue.

Could be any one of a number of issues. The most likely one is simply that there is no route between the servers, but I can't really tell you how to diagnose that beyond trying standard network tools - ping, nslookup tracert, trying the ip address instead of server name, and even a raw telnet to the Crowd server/port to see if that responds. Also, check the Crowd logs to see if it is receiving anything at ll from your JIRA

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,240 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you