We have JIRA 5.1.6 and we have a plan to upgrade it on soon however my crowd instance is unable to sync with JIRA and give below error. Could you please advise? I referred the doc which is not very helpful as I'v hard time in understanding the resolution steps.
2015-06-29 01:13:41,835 scheduler_Worker-1 INFO [atlassian.crowd.directory.DbCachingRemoteDirectory] failed synchronisation complete in [ 2621070ms ]
2015-06-29 01:13:41,835 scheduler_Worker-1 ERROR [atlassian.crowd.directory.DbCachingDirectoryPoller] Error occurred while refreshing the cache for directory [ 32772 ].
com.atlassian.crowd.model.group.Membership$MembershipIterationException: com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.PartialResultException: nested exception is javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: zs.local:389 [Root exception is java.net.SocketTimeoutException: connect timed out]]
Could be any one of a number of issues. The most likely one is simply that there is no route between the servers, but I can't really tell you how to diagnose that beyond trying standard network tools - ping, nslookup tracert, trying the ip address instead of server name, and even a raw telnet to the Crowd server/port to see if that responds. Also, check the Crowd logs to see if it is receiving anything at ll from your JIRA
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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