Critical Error Jira 6.1.4

Hello everybody,

I tried to do a "JIRA restore data from a backup" in test server (from 5.2.5 to old version) through Jira interface (System > Import Export)

But it didn't worked, here the error message that i received:
com.atlassian.crowd.exception.runtime.UserNotFoundException: User <P998416> does not exist

I couldn't do anything...
I preferred to return to the new version (from 5.2.5 to 6.1.4)
So I stopped pid of jira and I replaced the workspace-jira (containing folders caches,data,export...) and deployment directory (webapps) of 5.2.5 release to 6.1.4 release
(I used to proceed thus,because the upgrade 5.2.5 to 6.1.4 has always worked )

After having relaunch pid of jira and go to website

https://website_of_jira/jira/ => automatically redirection to => https://website_of_jira/jira/secure/SetupDatabase!default.jspa

Page Content :

��Wێ�6}�W0*��H)ʷ�ԕU�����`D�-:�%$�[�M_�����6���j MV�4<��3r��Tٓ�@����J�0{]�\ ��q�~JY/�!O)}'
����*K���J���Yj���%v��*���e[��^dנ �+/�lAV�9�J ��S�c�#JVpc�Q�cw M�hRh\���U�&�s���(ʧ��8��$F����%��~��-]�7�nF'IO��2���d��
[��L�7��A0�6�s����Y�vN�($�P*p~!P]H|���� ��V��WuYbeW���/���ټ�1y��Q�߀�ۺ��NK"0��y�X�"8N�����/{�`U�� 5�����H�S ܨ:�3�O
GOb4��巽���s.;8��� ߕ����&����q��R�k���y<��#��Ix��2tN�1�D)+i�_d��-Џ�� ���4y(��\��[��|U�_�.7̩� �1S���֚>J��1��p*`
6�Eg|1��,�h���b���͗h�TP:��4J��%�����\�o.߾ � ��z��5j㶬��pν�~�K�Z���`��欴�*�խ%�����5�ʒ6H}(h�Ƹ��5B��P��C���*t'��5*+W�a�
{�'Py��|P?������ϦF %���<�����9������@�c���G0��=���u�{,��Е�6�D�]h��&)�f�>��=w\%���”u7#T>����HT� -���k�$��ؼ+aʚ��8Rƌ�k
\�[������[]�k����R�ԧ���N7�~�%��y�R_�)�l�b�4ݩ���C�!at�6���ߩ��;��qL���ϵ!��p�\{ x


Log file of jira
*********************************************************************************
JIRA 6.1.4 build: 6159 started. You can now access JIRA through your web browser.
*********************************************************************************

2014-01-29 13:59:14,014 main INFO [atlassian.jira.scheduler.JiraSchedulerLauncher] JIRA Scheduler not started: JIRA not setup yet.
2014-01-29 13:59:15,539 TP-Processor2 WARN g9q29i [atlassian.plugin.webresource.DefaultResourceDependencyResolver] Cannot find web resource module for: com.pyxis.greenhopper.jira:gh-dyn-backports-view-issue
2014-01-29 13:59:16,470 Modification Check:thread-1 INFO [atlassian.jira.startup.JiraStartupLogger]

___ Modifications ___________________________

Modified Files : None
Removed Files : None

2014-01-29 14:00:56,625 TP-Processor2 WARN [atlassian.plugin.webresource.DefaultResourceDependencyResolver] Cannot find web resource module for: com.pyxis.greenhopper.jira:gh-dyn-backports-view-issue

Could you please help me?

I'm lost :(


thank you very much


1 answer

I love how nobody ever answers these questions....

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,952 views 19 22
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you