Criteria for Nav Bar search

Lori Harris April 18, 2023

When using user name in navigation bar search some issues did not return in issue list where user was reporter. Does anyone know what fields are included in search criteria? Is it looking at software and service related fields? User is licensed as JSM agent and software user but created issue in question as reporter in service project. Odd one off situation, but calls to question the accuracy of search data, since we don't know exactly what fields are included in native search feature.

 

Thank you!

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Kit Friend
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 22, 2023

It should search all fields as long as the user has relevant permissions (normally Browse) for those issues. Can you provide a specific example of a search which isn't yielding the result you'd like but where the user can see that issue when accessing directly?

Lori Harris May 4, 2023

Apologies for my delayed follow up, manager was using first name last name of employee to generate list of all related work. Whether assignee, reporter, lead resource, etc. It didn't return all results from JSM and Jira software.

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