Credit Card charged and no invoice

Morgan Fells
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May 14, 2024


I am trying to find a way to contact support due to a charge on my credit card that does not appear to have an invoice in my Jira console.

We are normally charged a similar amount (depending on active licensees) each month at the same time. However, in December of 2023, I was charged an unusual amount on a different day and when I go to my invoices, I cannot see what the charge is for.

When attempting to create a billing support request, I was forced to view my invoices and couldn't submit an inquiry.

If anyone knows who I should contact to investigate, that would be appreciated.

Thank you,

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Trudy Claspill
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May 14, 2024

Hello @Morgan Fells 

Welcome to the Atlassian community.

Typically Atlassian is contacted through support tickets opened here:

If you select the Billing, Payments & Pricing option there you are redirected to here:

That is the interface for contacting the Billing team.

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