Credit Card charged and no invoice

Morgan Fells
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 14, 2024

Hello,

I am trying to find a way to contact support due to a charge on my credit card that does not appear to have an invoice in my Jira console.

We are normally charged a similar amount (depending on active licensees) each month at the same time. However, in December of 2023, I was charged an unusual amount on a different day and when I go to my invoices, I cannot see what the charge is for.

When attempting to create a billing support request, I was forced to view my invoices and couldn't submit an inquiry.

If anyone knows who I should contact to investigate, that would be appreciated.

Thank you,

1 answer

0 votes
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 14, 2024

Hello @Morgan Fells 

Welcome to the Atlassian community.

Typically Atlassian is contacted through support tickets opened here:

https://support.atlassian.com/contact/#/

If you select the Billing, Payments & Pricing option there you are redirected to here:

https://www.atlassian.com/company/contact/purchasing-licensing

That is the interface for contacting the Billing team.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events