Thanks Paula for your quick feedback.
Actually we have many projects --> several customers but we would like to have one single customer service desk for our agents and each customer will have a view on their tickets from their portal.
Brgds,
Agnès Carayol
Agnes,
Do you mean one project for all customers? If yes, then indeed you can, but you may face some limitations while configuring permissions/notifications.
Thanks and regards,
Paula Silveira
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