Creation of a single global service desk for our clients?

Is it possible as the idea is not to create a service desk per client.

2 answers

Agnes,

Do you mean one project for all customers? If yes, then indeed you can, but you may face some limitations while configuring permissions/notifications. 

Thanks and regards,
Paula Silveira 

Thanks Paula for your quick feedback.

Actually we have many projects --> several customers but we would like to have one single customer service desk for our agents and each customer will have a view on their tickets from their portal.

Brgds,

Agnès Carayol

 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,782 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot