I have an email address set up so that I can automatically have tickets created by sending an email but I would like to have the original email that created the ticket attached to the ticket (not any of the replies, those wil be added as comments).
Is there a way to do this? Thank you in advance for any help!
Thanks but this seems to be describing how to allow attachments to tickets in general. We currently have attachments turned on, the problem is that for tickets that are automatically created from an email, I want the original email message automatically attached to the ticket.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot