• Community
  • Products
  • Jira
  • Questions
  • Creating tickets in jira service desk through mail even if the mail id is not having an account in Jira service desk

Creating tickets in jira service desk through mail even if the mail id is not having an account in Jira service desk

I want to create the tickets in JIRA service desk through mail. And i dont want to add the accounts of all those mail ids. So how will that create the ticket in JIRA service desk through mail.

By default it allows only create tickets for those mails that are registered in JIRA service desk. But I want to tweak it around.

Is there a way to achieve it. Kindly help me out.

2 answers

2 votes

Hey Ankita! 

To solve this you'll have to modify your request security for your service desk. Make sure the option to "Anyone can sign up for a customer account, and agents can invite anyone to the project". If you select this, it will allow customers to be created by service desk if they aren't already in. Are you using the most recent version?

 

Thanks, 

Kian 

Hi

Thank you for reply. But it is solved. I do not want to open it for public signUp. 

smile

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

744 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you