Creating new starter form in JIRA

Hey guys,

We are currently using JIRA as a helpdesk, and we are trying to move all of our other legacy systems into it.

One of our requirements is a new user/starter form that managers can fill out and we can carry out the task at hand.

I've set up a URL template link that people can click on and manually enter the right fields:

Start Date:

Starter's name:

Department:

Site:

Desk ext:

Mobile Number:

Dir access:

Computer:

Bag:

Additional Notes:

However, our current system is still an Outlook form (shudder). The benefits of that are that it can have dropdowns for computer, department, site, bag type etc.

How would I go about achieving that in JIRA? I would prefer to have a web form of some kind and have the results come to us as a ticket for us to action.

Thank you!

2 answers

1 accepted

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I decided to make custom fields with custom message (on edit) to give staff an easier way of doing things that was uniform, and with fewer human error problems.

I will however use the collector once we upgrade to v6.

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Mirek Community Champion Jul 04, 2013

Hi Alex,

Please take a look at Issue Collectors (boundled in JIRA 5.1). Maybe this could be helpful for you.

https://confluence.atlassian.com/display/JIRA/Using+the+Issue+Collector

I hope that will help,

Best Regards,

Mirek

We are in the unfortunate position (at the moment) of being on 4.4.4. We are looking at upgrading to 6 ASAP however. Probably in a couple of months though.

Mirek Community Champion Jul 04, 2013

Before 5.1 this was a normal plugin. There should be a version for JIRA 4.4 still on marketplace... Please take a look.

Regards,

Mirek

Hmmm.......seems to be giving bugs :/

I'll have a look when it isn't 2am.

Thanks!

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