We are currently using JIRA as a helpdesk, and we are trying to move all of our other legacy systems into it.
One of our requirements is a new user/starter form that managers can fill out and we can carry out the task at hand.
I've set up a URL template link that people can click on and manually enter the right fields:
However, our current system is still an Outlook form (shudder). The benefits of that are that it can have dropdowns for computer, department, site, bag type etc.
How would I go about achieving that in JIRA? I would prefer to have a web form of some kind and have the results come to us as a ticket for us to action.
Please take a look at Issue Collectors (boundled in JIRA 5.1). Maybe this could be helpful for you.
I hope that will help,
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