Creating new Email Adresses

Maarten Cautreels Community Champion Jan 24, 2013

Dear,

We have a JIRA OnDemand which we use to manage about 5 different project right now. We have exchange mailboxes (who are not accessible via POP or IMAP) which we like to monitor for new issues/feature requests.

We've been testing with forwarding mails from a certain mailbox to the jira@dppadsys.atlassian.net address. That works fine but we are looking for a way to create extra mailaddress on our JIRA instance. For example crm@dppadsys.atlassian.net etc.

This way we could use mailhandlers to put the issues directly into the right project. Is this possible?

2 answers

1 accepted

2 votes

Adding additional mailservers is indeed not possible nor the option to install additional plugins.
I order to configure multiple emails you will need to configure and mail server which is reachable by POP/IMAP.

From there you will be able to configure the mail handlers in Jira and assign specific email addresses to specific projects using the "catch email address" flag.

Have you tried this one: https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui

This is working for us on Download version of Jira.

They can't, they are using OnDemand.

Maarten Cautreels Community Champion Jan 24, 2013

So basicly this is not possible on the OnDemand version? How would we be able to take care of project specific mail addresses?

I don't think it is. You need more mailboxes, but Bastiaan implies that you can't create them in OnDemand.

You can't install JEMH to do any clever mail filtering because it's not an OnDemand supported plugin.

Your only remaining option is to create IMAP or POP3 mailboxes somewhere else and configure OnDemand to read them. MS-Exchange is perfectly capable of exposing it's mail as IMAP (and POP3, but IMAP is nicer), it's a bit of a weakness that people configure it not to when it's better than the internal mechanism. If you can't get IMAP on your exchange, then you'll have to get another mail-server to do it.

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