Creating issues from emails with attachments, issues are not including attachments, why?

I successfully defined Mail Services that poll an inbox and create issues based on the "To:" of the message. When a message is received in the inbox that has an attachment of PDF or CSV, the attachments are not attached to the created issue. I do show XLS files attaching fine.

Any assistance or direction is greated appreciated.

2 answers

1 accepted

Perhaps your mail server is filtering the content. Enable mail debug to see if anything is going on:

Enabled debug and spent quite some time sifiting through logs. In the mean time, I was forced to upgrade to 5.x. Pretty much started from scratch and now it works.

Thanks Andy!

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,958 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot