Creating issues from email by setting fields in the email body

[Florian Fuchs]

I am using JIRA OnDemand and have successfully set up issue creation from email following these instructions:

https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

I have only one more wish: I want do specify the "issue type", "priority" and "epic" within the body of the email! E.g. by using special keywords such as

<email-body>

PRIORITY: Minor

ISSUE TYPE: Bug

At the moment it is possible to ...

</email-body>

How can I do this with a JIRA OnDemand instance?

Thank you very much for your suggestions!

[Nic Brough -Adaptavist-]

The standard mail handlers cannot do that, you need to use a handler that can process that information.

The only way to do this with Cloud JIRA is to enable the JEMH addon.

[Vincent Dansereau]

Hi, we encountered the same problem.
The solution we found was to create a post-function at the create transition that runs a SIL program.

The program parses the description and then set the values, for example:

string projet = key;

if (%projet%.issueType == "My Issue Type") {
  
  if (matchStart(%projet%.description, "<conditionalTag>") > 0) {
    %projet%.reporter = trim(substring(%projet%.description, matchEnd(%projet%.description, "<Reporter>"), matchStart(%projet%.description, "</Reporter>")));
    ...
  }
}

[Florian Fuchs]

Thanks for the quick reply!

To avoid using JEMH: Can I probably configure several email addresses with my JIRA OnDemand instance? I'm thinking of introducing a jira-bug@...atlassian.net and jira-story@...atlassian.net in addition to jira@...atlassian.net and to configure different mail handlers for those.

Do you think this will work?

[Nic Brough -Adaptavist-]

Mmm, partly, you'll get the project/issue-type split and priority will still be taken from the priority field on the email header. But I don't know if you can use multiple email addresses in OnDemand (I'm pretty sure you can, but don't have one to play with at the moment)

[Florian Fuchs]

Thanks! I just tried to use multiple email addresses in OnDemand, but couldn't make it work. If anybody know how it works or whether it does not work, please let me know...