Creating issues by email


I have configured an email server on JIRA to create issues by email however it is not working. Can you please help me troubleshoot this issue? I have attached screenshots.

3 answers

1 votes
Colin Goudie Community Champion Jun 26, 2012

Also check your log files. For example, if you haven't configured the right settings for either assigning a default reporter or creating unknown users, then if the issue comes from an email JIRA can't assign to a user, JIRA will NOT create the issue and spit out useful message in the atlassian-jira.log file

0 votes
David Simpson Community Champion Jun 26, 2012

Hmm. I see no screenshots. Also please elaborate :)

Thank you for your answers! I found out from my mail server admin that our mail server was not receiving NO SSL connection, now I am connecting using pop3 sll port:995, it is throwing certifcate error below:

protocol 'pop3s': javax.mail.MessagingException: Connect failed;

nested exception is: PKIX path building failed: unable to find valid certification path to requested target

javax.mail.MessagingException: Connect failed;

Now I will install the ssl certificate under jre/lib/security/cacerts folder on JIRA application server and try again.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,811 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot