Creating issues by email

Hello,

I have configured an email server on JIRA to create issues by email however it is not working. Can you please help me troubleshoot this issue? I have attached screenshots.

3 answers

1 votes
Colin Goudie Community Champion Jun 26, 2012

Also check your log files. For example, if you haven't configured the right settings for either assigning a default reporter or creating unknown users, then if the issue comes from an email JIRA can't assign to a user, JIRA will NOT create the issue and spit out useful message in the atlassian-jira.log file

0 votes
David Simpson Community Champion Jun 26, 2012

Hmm. I see no screenshots. Also please elaborate :)

Thank you for your answers! I found out from my mail server admin that our mail server was not receiving NO SSL connection, now I am connecting using pop3 sll port:995, it is throwing certifcate error below:

protocol 'pop3s': javax.mail.MessagingException: Connect failed;

nested exception is:

javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

javax.mail.MessagingException: Connect failed;

Now I will install the ssl certificate under jre/lib/security/cacerts folder on JIRA application server and try again.

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