It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Creating issues based on the sender's email address

This question is in reference to Atlassian Documentation: Creating issues and comments from email

I would like to be able to create a "Bug" in a specific project whenever an email is sent to JIRA from a certain email address. Whenever JIRA receives an email from anyone else an issue of type "Task" is created. In order for this to work I need to be able to filter based on the sender's email address.

Is this possible?

Best regards -Bjarne

1 answer

0 votes

The JIRA's mail handler won't distinguish emails based on the sender email. You can create two separate emails one for bug and another for task, but ticket will be created whenever someone sends an email to these addresses.

Since this is in regards to JIRA Cloud I am not in control of the email address that JIRA will respond to. As far as I know I only have one email address to send to, which is

If there is a way to setup more email addresses on the domain that would be a fine solution as well, but I don't know how to do that.

It would be nice to have and


Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you