Creating an automation rule between Jira Discovery Project and Jira Service Project

Luisa Morcillo Rehberger November 4, 2024

I would like to create an automation to product discovery so that when the status of a ticket changes in my JSP(Feature request ticket) the changes get reflected on the ticket in product discovery.

 

2 answers

0 votes
Bill Sheboy
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 5, 2024

Hi @Luisa Morcillo Rehberger -- Welcome to the Atlassian Community!

Rules which access / update issues in other projects need to be multiple-project or global in scope.  A single-project scoped rule can only create / clone issues in other projects; it cannot access them otherwise.

Your Jira Site Admin will need to update the scope of your rule, and so I recommend meeting with them to discuss this scenario and possible solutions.

Kind regards,
Bill

0 votes
YY Brother
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 4, 2024

Hi @Luisa Morcillo Rehberger 

Welcome to our Community. Here's a solution for you:

1.Link the two issues between JPD & JSM;

2.Create an automation rule in JSM project

Trigger: Issue Transition

Branch rule / related issues: Linked Issue (e.g. Types: is idea for)

Action: Eidt issue fields or something else in JPD

Hope it helps,

YY Brother

 

Luisa Morcillo Rehberger November 4, 2024

Is not working for me :/ would you mind showing me with images, please? No changes happening

YY Brother
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 4, 2024

I have no image. Where's the issue according to the log? You could show us your detailed scenario and images so that we can suggest.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events