Creating alert when new ticket is raised and tagged to a specific queue

Bhuvaneswari Vasudevan May 8, 2024

I have a service project with a separate queue created for managing requests from a specific product.

An alert needs to be sent by email to the product owner/manager when new request is added to this queue.

Any guidance on this is appreciated.

1 answer

1 accepted

0 votes
Answer accepted
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 8, 2024

Hello @Bhuvaneswari Vasudevan 

The issues displayed in a Queue are selected based on the filter set for that queue. What is the filter set for that Queue?

What is the unique element in a request that tells the system it belongs in that queue? How is that unique element getting set in each request? Can the value of that element be changed during the life of the request?

Depending on the answers, you can probably create an Automation Rule to satisfy the requirement to send an alert.

Bhuvaneswari Vasudevan May 9, 2024

Thanks @Trudy Claspill . I created a filter based on the product type.

I've created an automation to   email the product owner when new issue is created in the queue. Will test and see how it goes.

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events