I'm creating a "new" support process in my company for a big customer and I'd like to know if there's any project template (something similar to what Atlassian uses, but not restricted to) that I can use as a start, so I won't have to create everything from scratch =).
Ideally I need a support workflow with generic support-related custom fields, statuses, etc. Any help you can provide (or directions) will be hugely appreciated!
I can recommend the following plugin for Support: Issue Viewer:
With this plugin, you can give each customer a view of a ticket, but it only needs one support user.
We published how we use JIRA for support at: https://confluence.atlassian.com/display/Support/How+Atlassian+Uses+JIRA+for+Support However, this does not give you a template that you are looking for, nor has it been updated a ton over the years.
You should definitely take a look at JIRA Service Desk and see if that suits your needs.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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