Creating a support project in JIRA

Hello,

I'm creating a "new" support process in my company for a big customer and I'd like to know if there's any project template (something similar to what Atlassian uses, but not restricted to) that I can use as a start, so I won't have to create everything from scratch =).

Ideally I need a support workflow with generic support-related custom fields, statuses, etc. Any help you can provide (or directions) will be hugely appreciated!

Thanks

2 answers

This widget could not be displayed.

I can recommend the following plugin for Support: Issue Viewer:
https://marketplace.atlassian.com/plugins/aptis.plugins.issueViewer

With this plugin, you can give each customer a view of a ticket, but it only needs one support user.

This widget could not be displayed.
Boris Berenberg Community Champion Jan 27, 2015

We published how we use JIRA for support at: https://confluence.atlassian.com/display/Support/How+Atlassian+Uses+JIRA+for+Support However, this does not give you a template that you are looking for, nor has it been updated a ton over the years.

You should definitely take a look at JIRA Service Desk and see if that suits your needs.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

198 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you