Creating Issues in Slack and show the Category Field

Brian Taylor
Contributor
October 2, 2024

We have a use case where one of our projects in Jira Cloud uses Slack to create issues within their project.  They want to be able to display the/set the Category field within Slack.  Is there any way to add or force that field to show within Slack when creating an issue?

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Bill Sheboy
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October 2, 2024

Hi @Brian Taylor 

I suspect that depends upon the marketplace app you are using to connect Jira and Slack.  Please check with your Jira Site Admin and then review the marketplace information to learn which fields can be used / configured to create Jira issues from Slack.

https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=Slack

Kind regards,
Bill

Brian Taylor
Contributor
October 13, 2024

Thanks for the feedback - we are using the Atlassian out-of-the-box Slack.

Bill Sheboy
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October 14, 2024

Thanks for clarifying the situation, and I tried this to replicate your results.  Your scenario seems to be:

GIVEN a Jira Work Management (JWM) project
AND the project has values for the built-in Category field
AND there is a connected Slack workspace for the site
WHEN creating an issue using /jira create
THEN all possible fields for issue creation are available on the dialog

That is not yet possible, and there are several open suggestions to add the feature, particularly the last on in this list:

https://jira.atlassian.com/browse/API-157
https://jira.atlassian.com/browse/API-543
https://jira.atlassian.com/browse/JRACLOUD-82695
https://jira.atlassian.com/browse/JRACLOUD-83249

You may vote for / watch these to see progress.

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