Creating Isses from Email doesn't work

[Michael Oblinger]

Hi,

I have read the article on following link: https://confluence.atlassian.com/display/JIRA050/Creating+Issues+and+Comments+from+Email

After that, I've configured my IMAP-Mailserver (Testconnection is successfull) and an E-Mail Handler.
When I send an email to this account I can see the email in the Mailbox. Also when I test the E-Mail Handler it says: Found 1 message in the imap folder, created issue with summary ..., creanting attachment, deleting message.

But unfortunately the E-Mail is not deleted and the issue is not created.

Can anybody help?

[Jobin Kuruvilla [Adaptavist]]

Do you see any error in logs? Maybe a mandatory field is required while creating issue? Or something similar?

[Michael Oblinger]

Can you please tell me, where to find the logs?
I'm sorry but I use jira for a short time

[Michael Oblinger]

Maybe I should mention, that it worked two days ago. The only thing I changed is, to install the plugin "feywa extensions". But I deleted the plugin again

[Jobin Kuruvilla [Adaptavist]]

You will find the atlassian-jira.log under JIRA_Home/logs folder. If nothing else is changed, I suspect some connectivity issues or something. But your message "Found 1 message in the imap folder, created issue with summary ..., creanting attachment, deleting message." says that is not the case!

[Michael Oblinger]

I'll check them, thank you!

Is it possible, that the error occures due to PermGen Memory? Because my System-Information tells me 0MB "Free PermGen Memory"

[Jobin Kuruvilla [Adaptavist]]

Possible. But you will find that in the logs :) Btw, check the JIRA_Installation_Dir/logs/catalina.out log as well. Tomcat errors will be in that log!

[Michael Oblinger]

Possible and the solution :-)

Increasing the PermGen Memory-Size helped!

Thank you anyway for your help