Creating Admin role to one of the members for the Client using our JIRA Service Desk Account

[SREEHARSHA S]

I need your help in making below configuration. Any examples explains the same is of great help.

The solution I am looking is for making below configuration.

1. I am creating a JIRA Service Desk for an Organization that has 10-15 user accounts.
2. Need to make 1 user an Admin, so that he get to know status of incidences created by rest members.
3. Any update on incidence created should send a notification to user created an incidence as well the Admin.
4. May I know the required configurations to achieve the same

The configurations I have used is not giving me the expected behaviour

I have created User A with "ADMINISTRATORS" role and others "SERVICE DESK COLLABORATORS"/"SERVICE DESK CUSTOMERS"/"USERS"/"SERVICE DESK TEAM".

But as a User A, not able to see the details of incidences created by others.

We need to make such a configuration to one of our client and need your inputs on making such a configuration.

[Nic Brough -Adaptavist- · Accepted solution]

Add User A to the service desk team role as well.