I need your help in making below configuration. Any examples explains the same is of great help.
The solution I am looking is for making below configuration.
The configurations I have used is not giving me the expected behaviour
I have created User A with "ADMINISTRATORS" role and others "SERVICE DESK COLLABORATORS"/"SERVICE DESK CUSTOMERS"/"USERS"/"SERVICE DESK TEAM".
But as a User A, not able to see the details of incidences created by others.
We need to make such a configuration to one of our client and need your inputs on making such a configuration.
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