Creating Admin role to one of the members for the Client using our JIRA Service Desk Account

I need your help in making below configuration. Any examples explains the same is of great help.

The solution I am looking is for making below configuration.

  1. I am creating a JIRA Service Desk for an Organization that has 10-15 user accounts.
  2. Need to make 1 user an Admin, so that he get to know status of incidences created by rest members.
  3. Any update on incidence created should send a notification to user created an incidence as well the Admin.
  4. May I know the required configurations to achieve the same

The configurations I have used is not giving me the expected behaviour

I have created User A with "ADMINISTRATORS" role and others "SERVICE DESK COLLABORATORS"/"SERVICE DESK CUSTOMERS"/"USERS"/"SERVICE DESK TEAM".

But as a User A, not able to see the details of incidences created by others.

We need to make such a configuration to one of our client and need your inputs on making such a configuration.

1 answer

1 accepted

0 vote

Add User A to the service desk team role as well.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

133 views 0 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you