Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Created vs Resolved chart: How are Canceled Tickets counts/respected?

Michael Schmid
Michael Schmid March 15, 2017
 
Answer
Watch
Like Be the first to like this
350 views

1 answer

1 accepted

1 vote
Answer accepted
Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
March 16, 2017

Depends on what you do to "cancel" them.  There's a whole load of ways you could handle "cancel", so it's easier to explain how the chart works than guess how you might be doing it.

JIRA looks at the resolution field.  When that has a value, an issue is resolved.  When it is empty, an issue is not resolved.  (JIRA displays unresolved, but it's empty in the database). 

The created/resolved chart relies on that flag, looking at when an issue goes from unresolved to resolved.

Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira Software
TAGS
AUG Leaders

Atlassian Community Events

    See all events