Created vs Resolved Chart

I am using Created vs Resolved Chart chart but it shows 0 resolved issues. I converted my project to Green Hopper Simplified Workflow. Before migrating my tickets from Closed and Resolved to Done the chart worked fine. How can I fix the chart?

2 answers

1 accepted

0 votes
Accepted answer
Paul Greig Atlassian Team Dec 18, 2012

Hi Robert,

The 'Created vs. Resolved' report depends on the 'Resolution' field being updated to create the chart. Unfortunately, the Greenhopper simplified workflow you are currently using does not use the 'Resolution' field in transitions.

There are two options to get this report working again:

  1. Edit your current workflows and add the post-function for the 'Resolution' field, details on adding a post-function are available from Configuring Workflow Post-Functions.
  2. Alternatively, you could add a screen to the 'Done' transition with reference to the 'Resolution' field, this process is outlined in Defining a Screen.

With either of these options you would still need to update all of the outstanding issues. To simplify this process I would suggest using the method described in Modifying Multiple Issues.

Please let me know if you need any further help with this issue


When you migrated them, did you update the resolution status? If they have none, that could be why.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,124 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you