Created a ticket, can't view it

ecentria-labs May 16, 2017

Hello, I created a support ticket GHS-82627 through Atlassian support and now I am not able to view it. I thought maybe it was a temporary thing. I understand that Atlassian is "no longer accepting support requests through this portal", but why then is that the only place that I can ask? 

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AnnWorley
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 16, 2017

I found the ticket - this URL should work: https://getsupport.atlassian.com/servicedesk/customer/portal/20/GHS-82627

However, the reporter on it is not Sergey Syrota. Are you sure it is GHS-82627?

Brian Cook May 17, 2017

Hi Ann,

 

Actually I created the ticket with the "Sergey Syrota" user but for e-mail address I used brian.cook@opticsplanet.com, which is another Atlassian account... I am able to view the ticket with that account.

 

Sorry for the confusion and thank you for your help. 

AnnWorley
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 17, 2017

Np - Thanks for following up to let me know what happened. :)

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