Created a ticket, can't view it

Hello, I created a support ticket GHS-82627 through Atlassian support and now I am not able to view it. I thought maybe it was a temporary thing. I understand that Atlassian is "no longer accepting support requests through this portal", but why then is that the only place that I can ask? 

1 answer

0 vote
Ann Worley Atlassian Team May 16, 2017

I found the ticket - this URL should work:

However, the reporter on it is not Sergey Syrota. Are you sure it is GHS-82627?

Hi Ann,


Actually I created the ticket with the "Sergey Syrota" user but for e-mail address I used, which is another Atlassian account... I am able to view the ticket with that account.


Sorry for the confusion and thank you for your help. 

Ann Worley Atlassian Team May 17, 2017

Np - Thanks for following up to let me know what happened. :)

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

149 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you