Create ticket on behalf a customer

[Alexandros Theofilou]

What steps i need to follow to create a ticket on behalf of a customer and to appear in the customer portal. Also to notify the customer during the creation.

[Meck · Accepted solution]

Alexandros Theofilou,

You can look this answer: https://answers.atlassian.com/questions/38858810

Regards,

Lameck.

[Pedro Cora]

The best way to do that is to create the issue from the Create Service Desk Request. As this will allow you to set the reporter and the issue will be on his / hers Portal. The notifications will be sent as well.

-- Pedro

[Ignacio Prati]

Is there a way to do it, not using the "Create Service Desk Request"?