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Create ticket on behalf a customer

Alexandros Theofilou Dec 15, 2014

What steps i need to follow to create a ticket on behalf of a customer and to appear in the customer portal. Also to notify the customer during the creation.

 

 

2 answers

1 accepted

3 votes
Answer accepted
Lameck Oliveira Jun 09, 2016
0 votes
Pedro Cora Atlassian Team Dec 15, 2014

The best way to do that is to create the issue from the Create Service Desk Request. As this will allow you to set the reporter and the issue will be on his / hers Portal. The notifications will be sent as well.

wink

-- Pedro

Ignacio Prati Jun 13, 2016

Is there a way to do it, not using the "Create Service Desk Request"?

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