Create new user without password

Hello,

I created a new user for jira without password and this user got an email with a "set my password" link. But when the user clicks on this link a jira login screen appears where the user already has to know his password?

The reset password link in the email work, but is this behaviour desired?

kr,

Wolfgang Platzer

6 answers

Usually while creating a user, you need to provide a password. In case you did not, one is generated automatically. That's a normal behavior. Check this: https://confluence.atlassian.com/display/JIRA/Managing+Users#ManagingUsers-Creatingauser

Hope that helps !!!

Look carefully at the screen. When switching a password via Forgot-My-Password, you should only have to enter the new password twice, but not actually need the old one.

I have the same problem as Wolfgang in our OnDemand installation. As I interpet the documentation on managing users (https://confluence.atlassian.com/x/nwESCw) the user who get the "Account created" mail should be able to use the "Set my password" link for 24 hours without having to login before setting a password. But if you use it you are first promted to login.

As Wolfgang states the reset password link works, but it gives a really crappy impression to have to use it. Is it really meant to work this way? We are currently not using the automatic mail due to this.

My guess is that this is acutally a "bug" as it does not behave according to documentation.

This is indeed, a bug in JIRA. Please refer to https://jira.atlassian.com/browse/JRA-29287 for more information.

Is this really a bug or expected behavior on Atlassian's part? As a user I'd be upset/confused and call my admininstrator. As a JIRA Admin, I'd have to explain the behavior to the user.

Is this really a bug or expected behavior on Atlassian's part? As a user I'd be upset/confused and call my admininstrator. As a JIRA Admin, I'd have to explain the behavior to the user.

See Azwandi's comment above.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

800 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you