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Create issue into a different state based on group

Create issue into a different state based on group

We receive new issues from both end-users and developers in our Jira (Cloud). When end-users create issues, I want them to go into the Triage state (from where a developer can place them into Backlog or Not to be Fixed). When a developer creates an issue, however, I want it to go straight to Backlog.

I want both end-users and developers to be able to create the same types of issues. I do not want to create separate workflows for different issue types.

I've investigated having the "Create" workflow transition go to a different starting state based on group membership, but this doesn't seem possible. I would also be OK with showing different "Create Issue" fields based on group memberships (so that a developer can choose the starting state of Backlog, but an end-user cannot), but this doesn't seem possible either.

I am not interested in Marketplace add-ons, I am looking for an out-of-the-box Jira solution.

What are possible solutions to this problem? Thank you.

2 answers

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Answer accepted

The create transition in a workflow can only have one end state, you can't change that. So you'd need a different workflow and issue type for each different starting status in your system.
However, if you're happy with add-ons, there is a way to do this. Several add-ons provide "fast track transitions". These can pick up an issue as it transitions, check if it matches a rule and initiate a second transition to another status. The issue is created in the initial status, but before the user gets a refreshed screen, moves on to another one.