Create event to change issue status

Hello,

I would like to create an event which triggered by mail from outside to a mail handler that will automatically change the issue status let's say from open to in progress.

The pupose of this is to be able to change the status when a customer sends mail to the system which will automate the change instead of the support team to do that.

Nadav.

1 answer

0 votes

Off the shelf, you can't do it. You need code to read the incoming mail and perform the transition.

Personally, I wouldn't write any, I'd simply try to get the JEMH installed, as that can do it (and has a raft of other immensely useful email functionality for Jira)

However, you've said you're OnDemand, which means you can't install either the JEMH or any other plugin to do it and the only thing that might work is configuring the auto-transition listener to do the transition on ANY comment on the issue (whether it's from email or the web UI). https://confluence.atlassian.com/display/AOD/Atlassian+OnDemand+Plugin+Policy

Hi Nic,

Thanks, it sounds good to me,

Can you explain in more details how to create this auto-transition listener?

Can I use it only in a specific status in the workflow?

Can I create another transition in the same status that won't change the status when a comment is added ?

Thanks, Nadav.

It's a listener, rather than a workflow item, but it's quite flexible, you can use it on one, some, or all transitions.

Have a look through the doc for it - https://studio.plugins.atlassian.com/wiki/display/JTOOL/Auto+Transition+Listener

Hi Nic,

I tryed to configure the listener but could not find the listeners menu.

I think it's because I'm using the on-demand type.

If it's the case, can you think of something else?

I could see there is an event of comented issues but I could not configure it to change the status.

Anyhow thanks for your effort and time for my question.

Thanks, Nadav.

Ah, ok, well, if it's not there, then it's not enabled in OnDemand. I think you're stuck and you can't implement anything that will do what you're trying.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,864 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot