Create event to change issue status

Hello,

I would like to create an event which triggered by mail from outside to a mail handler that will automatically change the issue status let's say from open to in progress.

The pupose of this is to be able to change the status when a customer sends mail to the system which will automate the change instead of the support team to do that.

Nadav.

1 answer

0 vote

Off the shelf, you can't do it. You need code to read the incoming mail and perform the transition.

Personally, I wouldn't write any, I'd simply try to get the JEMH installed, as that can do it (and has a raft of other immensely useful email functionality for Jira)

However, you've said you're OnDemand, which means you can't install either the JEMH or any other plugin to do it and the only thing that might work is configuring the auto-transition listener to do the transition on ANY comment on the issue (whether it's from email or the web UI). https://confluence.atlassian.com/display/AOD/Atlassian+OnDemand+Plugin+Policy

Hi Nic,

Thanks, it sounds good to me,

Can you explain in more details how to create this auto-transition listener?

Can I use it only in a specific status in the workflow?

Can I create another transition in the same status that won't change the status when a comment is added ?

Thanks, Nadav.

It's a listener, rather than a workflow item, but it's quite flexible, you can use it on one, some, or all transitions.

Have a look through the doc for it - https://studio.plugins.atlassian.com/wiki/display/JTOOL/Auto+Transition+Listener

Hi Nic,

I tryed to configure the listener but could not find the listeners menu.

I think it's because I'm using the on-demand type.

If it's the case, can you think of something else?

I could see there is an event of comented issues but I could not configure it to change the status.

Anyhow thanks for your effort and time for my question.

Thanks, Nadav.

Ah, ok, well, if it's not there, then it's not enabled in OnDemand. I think you're stuck and you can't implement anything that will do what you're trying.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

770 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you