Create a Kaban board but with columns representing customer

Tanaïs Bareche
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November 12, 2024

Hello! I need to make a view to easily see the tickets per customer (it's a tag).

Ideal would be a column per customer with the open ticket.

But I can only find a Kanban view where the columns represent the ticket status. Can you tell me which settings I should use?

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Gaurav Arora
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November 12, 2024

Hi @Tanaïs Bareche ,

I recommend creating a dashboard using the "Two Dimensional Filter Statistics" gadget. For the x-axis, you can use the customer tag field, and for the y-axis, you can set the issue status. This setup should help you visualize the data effectively.

Screenshot 2024-11-12 140916.png

If you find this suggestion helpful, please accept the answer so that others can benefit as well!

Best regards,

Gaurav

Tanaïs Bareche
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November 12, 2024

It's a good solution for a summary, thank you !

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Dave Mathijs
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November 12, 2024

Hi @Tanaïs Bareche Welcome to the Atlassian Community!

How many customers are you servicing? More than 10? If it's 10 or less, then you could create a quick filter per customer and select that quick filter to only show issues for that customer.

Are you using a kanban board in a Jira Software project? Is it a company-managed project?

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