Create User Issue

[Debapriya Bhattacharya]

I've configured IMAP with Jira. So that whenever my clients send me an email, a ticket can automatically be generated.

ow, If I select the "Create User" option a new user will be added whenever . Do I have to pay for client's accounts as well?

[Jack]

Yes. Every user in Jira needs to be licensed so if you create the user that user will be counted into your total licenses. 

[Debapriya Bhattacharya]

I have 5 clients and there are approximately 20 people who send mails to my mail ID asking for support. So, I have to pay for those 20 accounts as well, right?

[Jack]

If you want the client’s issue to be uniquely identified yes. If you don’t care who the reporter is then you could not check the create user box and simply choose a default reporter, e.g as yourself.