Create Service Desk Ticket from E-Mail

Hey Guys,

I like to create a service desk ticket when I send a E-Mail to my customer.







What I want now is that there will be a new service desk ticket with the author "". Is this possible?

2 answers

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I suppose the problem is that Michael wants to have mike@... as the reporter of the new ticket. JIRA Service Desk will set the sender as the reporter.

I think it may need some tweaks or a custom handler or an addon.


Can you please confirm my assumption or explain your intention in more details?

Do you also want to create as a new customer account in JIRA Service Desk?


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