Create Service Desk Ticket from E-Mail

Hey Guys,

I like to create a service desk ticket when I send a E-Mail to my customer.

 

Example:

From: Me@my-company.com

To: mike@cool-customer.com

CC: support@our-servicedesk.com

 

What I want now is that there will be a new service desk ticket with the author "mike@cool-customer.com". Is this possible?

2 answers

I suppose the problem is that Michael wants to have mike@... as the reporter of the new ticket. JIRA Service Desk will set the sender as the reporter.

I think it may need some tweaks or a custom handler or an addon.

Michael,

Can you please confirm my assumption or explain your intention in more details?

Do you also want to create mike@cool-customer.com as a new customer account in JIRA Service Desk?

Tibor

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,294 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you