I suppose the problem is that Michael wants to have mike@... as the reporter of the new ticket. JIRA Service Desk will set the sender as the reporter.
I think it may need some tweaks or a custom handler or an addon.
Can you please confirm my assumption or explain your intention in more details?
Do you also want to create email@example.com as a new customer account in JIRA Service Desk?
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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