When creating a KB Article from JIRA or JIRA Service Desk, it will drop it on the root of the confluence space. How can I redirect all "Troubleshooting" or "How-To" articles to a specific area on the space.
For example, if my help desk user creates a new troubleshooting article with the label "Printers" how can I make sure it ends up under "Printer Trouble shooting" in the space?
Pages can't be moved in a different space location automatically. The best you can do is to use a separate space for the knowledge base, using the Content Report Table macro to make a centralized table of all your troubleshooting articles and order / rearrange your pages once in a while..
If this is the case, then we've already done that with the label page. I was just trying to avoid a nasty group of pages that we'd have to organize manually every so often.
I'll leave this open a bit longer in case someone from Atlassian wants to chime in. If not, I'll setup a feature request - seems like something that should be included in an ITIL product.
Maybe you looking for this:
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot