Create Issue screen in JIRA 6.1 remaining open

Hi there,

We are currently evaluating JIRA 6.1 and have noticed a random issue where when test tickets are getting created via the 'Create Issue' screen in JIRA, the create issue screen remains visible after the 'Create' button is clicked. If we click 'Cancel' at this point, the ticket has actually been successfully created.

Any ideas on what could be causing this?

Many thanks

Mary

2 answers

0 vote
Bruno Rosa Atlassian Team Mar 04, 2015

Mary, we will need some more information to be able to troubleshoot this further, like which browser and version does the problem happen, if it's happening across multiple browsers, if you have installed any new add-ons to your JIRA eval instance, logs, etc. That said I'd recommend you to raise a support ticket at https://support.atlassian.com so we can help you get this sorted out.

0 vote

You might also want to make sure that the 'Create another' checkbox (that you can find before thee 'Create' button) is not checked. Trivial, I know smile

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,308 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot