Create Basic Service Desk not available

[Deleted user]

Hi Folks,

I´ve upgrade from JIRA 6.4 and Service Desk 2.5 to JIRA 7 with Service Desk 3. Now I want to create a new service desk project, but the option create Basic Service Desk is not available. I´m in the JIRA service desk group, JIRA service desk is installed and an old JIRA service desk project (created under JIRA 6.4) is available.

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JIRA Software Version: 7.1.1

JIRA Service Desk Version: 3.1.4

Updated JIRA Service desk by now - didn´t help.

Best regards

Simon

[benjaminmao]

Hi Simon,

One possible reason for this problem is that there's something wrong with your Service Desk license, you can check your license information under Administration > Applications > Versions & licenses

If your JIRA Service Desk 3.1.4 is correctly licensed could you please open a support ticket with a support zip so we can do a deeper analysis for your problem?

Cheers,

Chen.