Create Basic Service Desk not available

Hi Folks,


I´ve upgrade from JIRA 6.4 and Service Desk 2.5 to JIRA 7 with Service Desk 3. Now I want to create a new service desk project, but the option create Basic Service Desk is not available. I´m in the JIRA service desk group, JIRA service desk is installed and an old JIRA service desk project (created under JIRA 6.4) is available.

Bildschirmfoto 2016-04-22 um 10.57.39.png

Bildschirmfoto 2016-04-22 um 10.58.08.png

JIRA Software Version: 7.1.1

JIRA Service Desk Version: 3.1.4


Updated JIRA Service desk by now - didn´t help.


Best regards


1 answer

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Chen Mao Atlassian Team Apr 22, 2016

Hi Simon,

One possible reason for this problem is that there's something wrong with your Service Desk license, you can check your license information under Administration > Applications > Versions & licenses

If your JIRA Service Desk 3.1.4 is correctly licensed could you please open a support ticket with a support zip so we can do a deeper analysis for your problem?



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