Using the new JIRA UI, Chrome crashes all the time. I can't even use it. Check out the attached recorded gif.
In a nutshell, if I click things in succession I get a crash. Doesn't seem to matter what I click: issues, issue types, sorting...
Everyone on my team is experiencing the same problem.
I have had this same issue happen to me as well (i.e. Chrome tab Crashes) but not with this consistency.
And when it did happen to me, it was just random and not particular to JIRA.
So this isn't necessarily a JIRA problem.
If you're browser is not up to date, I'd suggest update it to the latest version.
And also monitor the memory/RAM situation in the Task Manger when the crash occurs. See if that tab of Chrome is not taking too much memory and cpu units. It could be related to that as well.
Also does this happen with other browsers as well or is it just chrome?
Thanks for the response, Tayyab Bashir. I called out in the screen grab that Chrome is indeed the newest version. Stable channel.
Chrome is definitely not using much ram. Note in the screen grab that only JIRA's open (and the About Chrome page). This is my development machine, and it's beefy: I have 64GB of ram and a Core i7.
The issue does not happen in Firefox, only in Chrome.
This issue is trivial to reproduce; it affects every developer on my team, and we can reproduce it on all of our computers.
I've seen the same issue with the new JIRA UI using Chrome 58 on Ubuntu 16.04, presents in the same way as shown in your GIF.
It appears that there is some kind of memory issue when accessing multiple issues in the new UI in quick succession (or multiple issues over a short time period, 10+ issues seems to be the magic number).
Steps to reproduce are the same as you describe:
If you enable Chrome Debug Logging you'll see an out of memory error when the process crashes.
It's a memory leak in JIRA that is caused by references to detached DOM trees. Bug report here: https://jira.atlassian.com/browse/JRACLOUD-67781 Reproduction is trivial. Chrome crashes quickly with an "OOM, heap space exceeded error." Other browsers (Firefox, IE, etc.) take longer to crash but still suffer from the leak.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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