Hi Jacco,
I'm not sure, but I think you could setup an automation rule at JIRA Service Desk to do it.
https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html
I think you can create something like #done at comment will be able to close the ticket.
Regards,
Lameck.
The fuzzy-text search works pretty well for that!
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