Cost of JIRA Service Desk Support Contract

I am costing up the implementation of JIRA Service Desk to get approval from our board. I am slightly puzzled by the maintenance/support costs.

The Atlassian Website shows me this;

Maintenance Costs.PNG

I understand that 12 months (the first 12 months) are free. What I don't understand is the 24 and 36 months costs. Does the above mean 24 months of cover is $6,000 (ie $3,000 per year). Or does it mean the period 12-24 months is $6,000 (ie $6,000 per year). It reads to me as if the cost is $6,000 per year, as that fits with the 36 months cost. I just need to be sure, because the difference is not insignificant.

Thanks in anticipation


2 answers

1 accepted

2 votes
Accepted answer
Jack Brickey Community Champion Nov 10, 2016

Yes 6k/yr in this case. The only benefit, I believe, of prepaying maintenance is insurance against price hikes, which certainly possible.

Thanks, that is as I thought. I tend to agree, generally prices go up, though this is in dollars, and who knows what will happen there smile

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,749 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you