Corporate Filter is blocking invites to new users from Cloud Jira - is there a config solution

Hi,

I have problems with corporate users being blocked from receiving invites to join cloud jira. This happens with atlassian hosted jira, and with otherwise cloud hosted jira.

I can apply to have the jira email address permitted on out corporate server, but I can't do that for invites to users from other companies (of course), and I don't want to be exposed to a change in filter policy in any event.

Is there a configurable option within the jira software itself, so the invite can be sent via a configurable smtp, or routed to the admin, (maybe cc the invitee or vice versa) who can set up a rule in their inbox?

1 answer

0 vote

Hi Iain,

Unfortunately, it is not possible to configure the instance to send invites via another SMTP server or routed to the administrator. To resolve this, you will need to request that your mail server admins whitelist the emails that are coming from the server so your users are able to accept their invitation and password reset emails.

Let us know if you have any questions.

Kind Regards,

Shannon

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

795 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you