Copy issues from Jira Software to Jira Service Desk

Hi there,

our developers are working with Jira Software. Now we are setting up Jira Service Desk for our customers to seperate them from Jira Software.

There are still some open issues like general requests in some of the Jira Software projects we want to have in the Service Desk now. Is there a way to copy them with all information, comments and attachments?

Thanks in advance!

1 answer

1 accepted

Accepted Answer
0 votes
Alexey Matveev Community Champion Nov 23, 2017


If Service Desk and Jira Software are situated on the same Jira instance then you can use Clone functionality to clone issues in the Software project and then move the cloned issues to the Service Desk poject.

You can read here about cloning issues

You can read here about moving issues.

If your instances are different, then you can use export to csv and import from csv


cloning and moving is not working for us.

Where can I export and import csv? I have only found xml, word or printable.

Alexey Matveev Community Champion Nov 23, 2017

Go to the issue navigator, enter JQL query and click the Export button in upper-right corner of the screen. Then choose there CSV. 

About importing you can read here

Thank you very much! I was able to import the issues to my project!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

24,516 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you