our developers are working with Jira Software. Now we are setting up Jira Service Desk for our customers to seperate them from Jira Software.
There are still some open issues like general requests in some of the Jira Software projects we want to have in the Service Desk now. Is there a way to copy them with all information, comments and attachments?
Thanks in advance!
If Service Desk and Jira Software are situated on the same Jira instance then you can use Clone functionality to clone issues in the Software project and then move the cloned issues to the Service Desk poject.
You can read here about cloning issues
You can read here about moving issues.
If your instances are different, then you can use export to csv and import from csv
Go to the issue navigator, enter JQL query and click the Export button in upper-right corner of the screen. Then choose there CSV.
About importing you can read here
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs