Is there any way to copy a servoce desk (much like copy project) so we do not have to reconfigure for every project?
We have JIRA projects set up based on customers. The Service Desk we would put infront of each of these projects would have the same configuration - issue types, fields, SLA's, etc. Some of the configurations (SLA's) can be very time consuming to configure. Being able to copy the Service Desk would be a big win.
Thanks Wayne, but I am not looking to install it in a different instance. I want to copy it within the same instance. I am looking for a way to duplicate the same Service Desk configuration across many projects. This way I do not have to reconfigure the Issue Types, Screen fields, SLA's, and Queues everytime. For most of my projects, this configuration will be the same.
Wayne, we are setting up 70 Service Desks in our in-house Jira Install. It is barbaric that we can not reuse the SLAs, the Calendars, or the Customer Portal definitons, each of which has to be re-entered by hand! These are data structures in the database somewhere. We need some help, PLEASE!
Agree This is a nightmare to try manage without being able to clone/copy a service desk configuration. I was able to use Script Runners built in script "copy project" to copy the underlying Jira Project which provided issue types and workflows. I then had to create a new service desk and use this as the project, but this did not take any of the Service Desk front end specific configuration such as field display customization.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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