We had previously installed the JIRA Agile plug-in using a trial license. Since that time, we have purchased a 25 user commercial license for JIRA Agile. It is unclear as to how we can update the existing license on the plug-in. The SEN appears to be different and there is no means by which we can edit either the SEN or the license. Can you please advise on next steps?
You should be able to take the licence key for the addon from your my.atlassian account and paste it into the licencing box for the Agile addon in your list of addons.
If that does not work, then contact support on https://support.atlassian.com quoting both the SEN you see in your account and the SEN the server reports, making it clear which one is which. They should be able to update you.
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs