It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Convert Service Desk Customer to users

Davi Baldin Tavares Sep 02, 2015


Unfortunately, service desk feature is not being able to deal with my customer demands and I'm considering disabling service desk feature on my account. Also, all the service desk customers must be migrated to regular users. Despite of licensing requirements, how can I change the customer login into a user login? - I've tried create a user login with the same information I have on customers and I got the error "there is an user already registered with this email".

I wondering if there is an script or an feature for that.

Thanks and Regards,



2 answers

1 accepted

0 votes
Answer accepted
Paula Silveira Atlassian Team Sep 02, 2015

Hi David,

Unfortunately it's currently not possible to change Service Desk Customers to JIRA/Confluence users in Cloud instances. There's a feature request, please refer to JSD-959.

Thanks and regards,
Paula Silveira 

0 votes
Davi Baldin Tavares Sep 03, 2015

At least, there is a workaround. Thanks.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira

Try Jira Cloud for Outlook: Organize your work without leaving your inbox

Hi Atlassian community, My name is Max and I work on the product integration team at Atlassian. I am pleased to announce the early access program for the Jira Cloud add-in for Outlook. This add-in...

833 views 0 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you